Privacy Policy

Nova Homes ("Nova Homes," "we," "us," or "our") is a DBA of Organic Growth Investment LLC (referred to in this policy as "Organic Growth Investment LLC DBA Nova Homes"). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit a property management service inquiry through our chat widget. Please read this policy carefully to understand our practices regarding your personal data.

1. How We Collect Information

We collect information in the following ways:

• Information you provide through our chat widget: Our website uses a chat widget as the only method through which you can submit a property management service inquiry. The chat widget is the sole consent-collecting form on this page — no other form on this website collects leads or messaging consent. When you submit an inquiry through the chat widget, we collect the information you choose to provide, which may include your name, email address, telephone number (if you choose to provide one), and any property or service details you include in your message. The specific fields presented are determined by the chat widget and may change from time to time.
• Messaging consent: Through the chat widget you may, if you choose to, separately and optionally consent to receive marketing messages and/or non-marketing (transactional) text messages. Your consent is collected through distinct options within the chat widget and is not required to submit a service inquiry.
• Automatic collection: We automatically collect limited technical information when you visit our website, such as your device type, browser type and version, IP address, the pages you visit, and general usage data, to help us operate and improve our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your property management service inquiry and communicate with you about your request;
• Send you non-marketing, transactional messages such as appointment confirmations, service updates, and support responses related to your inquiry — only when you have provided your optional non-marketing consent;
• Send you marketing and promotional messages about our property management services — only when you have provided your optional marketing consent;
• Provide, maintain, and improve our website and chat widget;
• Monitor and protect the security of our services; and
• Comply with applicable legal obligations.

3. SMS Opt-In Details

With your separate, optional consent provided through our chat widget, Organic Growth Investment LLC DBA Nova Homes may send text (SMS) messages to the phone number you provide. We offer two independent consent options, and neither is required to submit a service inquiry:

• Marketing messages — promotional offers and updates about our property management services; and
• Non-marketing (transactional) messages — confirmations, reminders, and responses related to your inquiry and account.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Standard message and data rates may apply according to your mobile carrier plan. You are not required to provide consent to either category of messages as a condition of any service, and you may submit a service inquiry through the chat widget without providing either consent.

Opting out. You may cancel text message communications at any time by replying STOP to any message you receive. After you send the message "STOP," we will send you a confirmation message that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at +1 626-233-5601. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We do not share your mobile information or text messaging opt-in data and consent with affiliates or third parties for marketing or promotional purposes. We do not share, disclose, or sell your leads' information with or to others for marketing purposes.

We may share your information only as described below:

• Service providers: We use a third-party chat widget provider to operate the inquiry form on our website, and we may share information with subcontractors who provide support services to us, such as customer service, messaging delivery, and customer relationship management providers, solely to help us operate our business. These providers are bound by confidentiality obligations and are limited to using your information to perform services on our behalf. Information sharing to subcontractors in support services, such as customer service, is permitted; all other use case categories exclude text messaging originator opt-in data and consent.
• Legal requirements: We may disclose information when required to do so by law or to protect our rights, safety, or property, or the rights, safety, or property of others.

5. Cookies and Tracking Information

Our website uses cookies and similar tracking technologies to collect and store limited information about your visit. Cookies are small data files stored on your device that help us recognize your browser and remember preferences. We use cookies to:

• Remember your preferences and settings;
• Understand how visitors use our website so we can improve it; and
• Aggregate usage analytics.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect the functionality of some features of our website.

6. Data Security Practices

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. These measures include restricting access to personal information to authorized personnel who need it to operate our business, and using secure storage and transmission where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We review and update our security practices to help protect your information.

7. Data Retention

We retain your information for as long as is necessary to fulfill the purposes described in this policy, to respond to and manage your inquiry, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.

11. Contact Us

Nova Homes is a DBA of Organic Growth Investment LLC, located at 24671 Acropolis Dr, Mission Viejo, CA 92691. If you have questions about this Privacy Policy or our data practices, contact us by phone or text at +1 626-233-5601, or by email at hellmanalhambra@gmail.com. For SMS support, text +1 949-649-1166.